Terms of service

Last updated: November 11, 2026

Acceptance

These Terms of Service apply when you visit https://coldposters.us or buy from us. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site or place an order.

Please read these terms together with our Refund Policy and our Shipping Policy. Both are part of these terms.

Who we are

cold is a brand operated by Amila Group S.L., a Spanish company.

• Tax ID (NIF/CIF): ESB19778935
• Registered office: Avenida Vila de Tossa, 17310 Lloret de Mar, Spain
• Email: [email protected]

In these terms, "we," "us" and "our" mean Amila Group S.L. "You" means the person using the site or placing an order.

Our store serves customers in the United States only. Prices are in US dollars, and we ship to US addresses only.

Products and made-to-order nature

We sell wall posters. Our themes include music album cover art, graphic artist posters, cars, sports, gaming, fashion, travel and social club graphics. We also offer two made-to-order configurators: a custom album poster and a custom movie poster.

Sizes available:

• 11×14 in
• 16×20 in
• 18×24 in
• 24×36 in

Each poster comes unframed, with a black frame or with a chrome frame.

Every poster is made to order. Nothing is printed before you place an order. After you order, a professional print partner located in the United States prints your poster on heavyweight matte paper.

Colors on your screen can differ slightly from the printed poster. Screens show colors in different ways, so a small difference is not a defect.

Orders and acceptance

When you place an order, you make an offer to buy the products in your cart. We confirm your order by email.

We may refuse or cancel an order in these cases:

• There is a pricing error.
• We suspect fraud.
• A product is unavailable.

If we refuse or cancel your order for one of these reasons, we refund you in full.

You can cancel an order by email only, and only before production starts. Once a poster is in production, it cannot be cancelled. To ask for a cancellation, write to [email protected] with your order number.

Prices, taxes and payment

All prices are in US dollars. Prices can change at any time. The price shown at checkout is the price you pay.

Applicable sales tax, if any, is shown at checkout before you pay.

Stripe processes all payments. You can pay with:

• Credit and debit cards
• Apple Pay
• Google Pay
• Link

Your card data never touches our servers.

Shipping

We ship to addresses in the United States only. Production typically takes 1 to 3 business days before shipping.

For the contiguous United States, you choose one of two options at checkout:

• Standard (USPS Ground Advantage): $4.90, free on orders of $39 or more. Delivery takes 6 to 7 business days after shipping.
• Express (ShipX Ground): $5.90. Delivery takes 5 to 6 business days after shipping.

For Alaska and Hawaii, only Express home delivery is available:

• $75 on orders under $150
• $55 on orders from $150 to $299.99
• $35 on orders of $300 or more

Delivery to Alaska and Hawaii takes about 8 business days after shipping.

When your order ships, we send you a tracking number by email. Carriers do not deliver on weekends or US public holidays. Carrier delays after we hand over your parcel are outside our control.

You are responsible for giving a correct and complete address. If a parcel comes back to us because of an incorrect address or a failed delivery, reshipping is at your expense.

There are no customs duties or import taxes for US deliveries.

For full details, see our Shipping Policy.

Returns and refunds

Our posters are printed specifically for you. For this reason, we do not accept change-of-mind returns or exchanges.

If your item arrives damaged, misprinted, defective or wrong, contact us at [email protected] within 14 days of receipt. Include your order number and photos. You can choose either a free reprint and reshipment or a refund. You do not need to send the item back unless we ask.

Refunds go back to your original payment method. They are usually issued within 14 days of approval. Bank posting times vary.

Gift cards are not refundable.

For full details, see our Refund Policy.

Custom posters

Our configurators let you create a custom album poster or a custom movie poster. We print each custom poster from the choices you make. Please check your choices carefully before you place your order.

Custom (personalized) posters cannot be returned or refunded unless they are defective. The rules on damaged, misprinted, defective or wrong items in the section above still apply to custom posters.

Intellectual property

The site, its layout, texts and photos belong to Amila Group S.L. or its licensors. You may not copy, reproduce or reuse them without our permission.

The artwork on our posters is reproduced for sale as wall art. When you buy a poster, you buy a physical print for display. You do not receive any rights to the artwork itself.

Album titles, artist names and brands shown on the site are the property of their respective owners. We use them only to identify the products.

Acceptable use

When you use the site, you agree not to:

• Break any law that applies to you.
• Place fraudulent orders or use payment methods you are not authorized to use.
• Try to interfere with the site, its security or its normal operation.
• Copy or reuse content from the site in ways these terms do not allow.

We may refuse or cancel orders linked to misuse of the site, as described in "Orders and acceptance."

Liability

To the extent permitted by law, our liability for any claim related to an order is limited to the amount you paid for that order.

We are not responsible for carrier delays after we hand over your parcel. We are also not responsible for small color differences between your screen and the printed poster.

Nothing in these terms removes or limits any rights you have under laws that cannot be waived by contract.

Governing law and disputes

These terms are governed by the laws of Spain. This choice of law does not take away any mandatory protections that you have as a consumer under the laws of your US state of residence.

If you have a problem with an order or with the site, please contact us first at [email protected]. We will try to resolve the issue amicably with you.

Changes

We may update these terms from time to time. The date at the top of this page shows when they were last updated. Please check this page before you place an order.

Contact

If you have questions about these terms, contact us:

• Email: [email protected]
• Website: https://coldposters.us
• Mail: Amila Group S.L., Avenida Vila de Tossa, 17310 Lloret de Mar, Spain