Refund policy

Last updated: November 11, 2026

Summary in plain words

Every cold poster is printed just for you, after you place your order. Because of this, we do not accept returns or exchanges if you change your mind.
If your poster arrives damaged, misprinted, defective, or if you receive the wrong item, contact us within 14 days of receiving it. We will reprint and reship it at no cost to you, or refund you. You choose.
You can cancel an order by email, but only before production starts.
Approved refunds go back to your original payment method, usually within 14 days of approval.

Made-to-order products

Nothing is printed before an order is placed. Each poster is printed on demand by our professional print partner in the United States, on heavyweight matte paper, in the size and frame option you selected. This also applies to posters made with our custom album poster and custom movie poster configurators.

Because each poster is produced specifically for you, we cannot resell it. For this reason:

We do not accept change-of-mind returns.
We do not offer exchanges for a different design, size or frame option.

Please check your design, size and frame option carefully before you pay. Colors on the printed poster can differ slightly from what you see on your screen.

This policy does not limit any rights you may have under the law that applies to you.

Damaged, defective or wrong items

What to send us

Within 14 days from the day you receive your order, email [email protected] with:

your order number
photos that clearly show the problem (damage, misprint, defect, or the wrong item)

Reprint or refund

After we review your request, you choose one of these options:

Reprint: we reprint your poster and ship it again at no cost to you.
Refund: we refund the affected item to your original payment method.

Do I need to send the item back?

No. You do not need to send the item back unless we ask you to.

Delivery address issues

You are responsible for giving us a correct and complete shipping address. If a parcel comes back to us because of an incorrect address or a failed delivery, reshipping is at your expense.

Cancellations

You can cancel your order by email to [email protected], but only before production starts. Production typically takes 1 to 3 business days before shipping, so please write to us as soon as possible.

Once a poster is in production, it cannot be cancelled.

If your cancellation is accepted, your payment is refunded to your original payment method.

We may also refuse or cancel an order in case of a pricing error, suspected fraud or unavailability. If we do, you are refunded in full.

Refund timing and method

Refunds go back to the original payment method you used at checkout. Payments are processed by Stripe (credit and debit cards, Apple Pay, Google Pay, Link).
Refunds are usually issued within 14 days of approval.
After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer. Bank posting times vary.

Items that cannot be returned

The following cannot be returned or refunded:

Any poster returned because you changed your mind. Exchanges are not available.
Custom (personalized) posters, including those made with our custom album poster and custom movie poster configurators, unless they are defective.
Gift cards. Gift cards are not refundable.

If any of these items arrives damaged, misprinted, defective or wrong, the process in the section "Damaged, defective or wrong items" applies.

Contact

For any question about returns, refunds or cancellations, email us at [email protected]. Please include your order number so we can help you faster.

Website: https://coldposters.us

The cold store is operated by Amila Group S.L., a Spanish company, tax ID (NIF/CIF) ESB19778935, registered office: Avenida Vila de Tossa, 17310 Lloret de Mar, Spain.