Shipping policy
Last updated: November 11, 2026
This Shipping Policy explains how your cold poster order is produced and delivered. The cold store at https://coldposters.us is operated by Amila Group S.L.
Where we ship
We ship to addresses in the United States only. We do not ship outside the United States.
Shipping options and rates depend on where your address is located:
- The contiguous United States
- Alaska and Hawaii
You will see the options available for your address at checkout.
Production time
Every poster is made to order. Nothing is printed before you place your order.
After you order, a professional print partner located in the United States prints your poster on heavyweight matte paper. Production typically takes 1 to 3 business days before your order ships.
Production time is separate from delivery time. Your total wait is production time plus delivery time.
Shipping options and rates
Contiguous United States
You can choose between two options at checkout:
- Standard (USPS Ground Advantage): $4.90. Free on orders of $39 or more.
- Express (ShipX Ground): $5.90.
Alaska and Hawaii
Only Express home delivery is available for Alaska and Hawaii. The rate depends on your order total:
- Orders under $150: $75
- Orders from $150 to $299.99: $55
- Orders of $300 or more: $35
The shipping cost for your order is shown at checkout before you pay.
Delivery times
Delivery times start once your order has shipped. They do not include production time.
- Standard, contiguous United States: 6 to 7 business days after shipping.
- Express, contiguous United States: 5 to 6 business days after shipping.
- Express, Alaska and Hawaii: about 8 business days after shipping.
There are no deliveries on weekends or US public holidays. These days are not counted as business days.
Delivery times are estimates, not guarantees.
Order tracking
When your order ships, we send you a tracking number by email. You can use it to follow your parcel with the carrier.
If you do not see this email, please check your spam or junk folder. You can also contact us at [email protected].
Delivery issues and delays
Once we hand your parcel to the carrier, delivery is in the carrier's hands. Carrier delays after handover are outside our control. Please use your tracking number to check the latest status.
If your poster arrives damaged, misprinted, defective, or is the wrong item, email [email protected] within 14 days of receipt. Include your order number and photos. You can choose between a free reprint and reshipment, or a refund. You do not need to send the item back unless we ask you to. See our Refund Policy for full details.
Address errors and returned parcels
You are responsible for giving a correct and complete shipping address. Please check your address carefully before you place your order.
If a parcel comes back to us because of an incorrect address or a failed delivery, reshipping is at your expense.
Taxes and duties
There are no customs duties or import taxes for deliveries within the United States.
Applicable sales tax, if any, is shown at checkout before you pay.
Contact
If you have any questions about shipping or your order, email us at [email protected]. Please include your order number so we can help you faster.
Operator: Amila Group S.L., Avenida Vila de Tossa, 17310 Lloret de Mar, Spain. Tax ID (NIF/CIF): ESB19778935.